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Frequently Asked Questions

  • Technical issues

    • Can I use Internet Explorer?
    • Do I need a password to enter the Forum?
    • Do the courses work on Apple Macs?
    • Do the courses work on iPads?
    • How can I clear my cache?
    • How do I take a screenshot?
    • How do the pronunciation practice exercises work?
    • I don't know my level. What should I do?
    • What browser can I use?
    • What can I do if I can't record in Chrome?
    • What do I do if my microphone doesn't work in Android?
    • What do I do if my microphone doesn't work in iOS?
    • What do I do if my microphone doesn't work in MacOS?
    • What do I do if my microphone doesn't work in Windows 10?
    • What do I do if my microphone doesn't work in Windows 7?
    • What should I do if I cannot hear the audios?
    • Why do my results not show in the charts?

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